Welcome to our Satisfaction policy page! At Zeniithra, we are dedicated to delivering outstanding service and ensuring your satisfaction with our document signing solutions. Your feedback and experience are invaluable to us, and we are committed to promptly and effectively addressing any concerns you may have. Here, you'll find information about our refund policy, including eligibility criteria, how to request a refund, exceptions and limitations, refund processing times, and more. We believe in transparency and fairness, and this policy outlines our commitment to resolving any issues or inquiries you may encounter. Thank you for choosing Zeniithra for your document signing needs, and we look forward to serving you with excellence.
We offer refunds under specific conditions to ensure customer satisfaction and fairness. Refunds may be granted in the following situations:
*Please note that refund eligibility may vary depending on the type of service or subscription plan you've acquired. Some services or products may have distinct refund terms and conditions detailed during the purchase process.
We reserve the right to decline refunds if there is evidence of misuse, abuse, or violation of our terms and conditions. Refunds are not guaranteed and are subject to our review and discretion.
To request a refund, kindly reach out to our customer support team at [email protected] within the specified refund eligibility period. Please provide your account details, order number, and a brief explanation of the reason for your refund request.
Our team will assess your request and may require additional information or documentation to proceed with the refund. We endeavor to respond to refund requests promptly and keep you informed of the status of your request.
Refunds will be issued to the original payment method used for the purchase. Processing times for refunds may vary depending on your financial institution and payment method.
Certain exceptions and limitations apply to our refund policy, including:
If you have any questions or concerns about our refund policy or eligibility, please contact us at [email protected]. We are committed to resolving issues and ensuring a positive experience for our customers.
Upon approval and processing of a refund request, the refund amount will be credited back to the original payment method within 30 business days. Processing times may vary depending on your financial institution and payment method.
Please note that refunds for certain payment methods, such as credit cards or digital wallets, may take longer to reflect in your account due to processing cycles and bank policies. We recommend contacting your financial institution for more information on refund processing times.
If you have not received your refund within the specified timeframe, please contact us at [email protected] for assistance.
We retain the right to update, modify, or revise our refund policy at any time without prior notice. Changes to the refund policy will be effective immediately upon posting on our website or notifying customers via email.
It is your responsibility to review the refund policy periodically to stay informed of any updates or changes. Your continued use of our services after the revised refund policy is posted constitutes acceptance of the updated terms.
If you disagree with any changes to the refund policy, you may choose to discontinue using our services and request account closure or termination.
For questions, concerns, or assistance regarding our refund policy, please reach out to us at:
Email: [email protected]
Our customer support team is available to address refund-related inquiries and provide guidance on eligibility, processing times, and resolution of refund issues.
If you believe that a refund request has been unfairly denied or if there is a disagreement regarding refund eligibility, you may escalate the matter for resolution. Please contact our customer support team at [email protected] and provide detailed information about the dispute.
We will conduct a thorough review of the dispute and may request additional information or evidence to facilitate resolution. Our goal is to reach a fair and mutually satisfactory outcome for all refund-related disputes
If the dispute cannot be resolved through our internal processes, you may have additional recourse through legal or regulatory channels based on applicable laws and jurisdiction
